Purchase Options & Cancellations Policy

Effective date: 21 October 2026
Last updated: 21 October 2026

This policy explains how purchases, promotional offers, cancellations, and order changes work when shopping with Moochi.

1. One-Time Purchases

Moochi purchases are one-time orders. We do not currently offer subscriptions, automatic repeat deliveries, or recurring billing.

For one-time purchases:

• Payment is taken when you complete your purchase

• Orders are processed and dispatched according to our Shipping Policy

• Returns and refunds are handled under our Refund & Returns Policy

• Purchasing does not enrol you in a subscription or auto-ship programme

2. Bundles, Upsells & Promotional Offers

Moochi may offer:

• Buy one, get one free promotions

• Multi-buy bundles

• Discounted add-on products

• Optional post-purchase offers

• Free gifts with qualifying purchases

• Limited-time promotional pricing

The price, contents, eligibility requirements, and any applicable shipping charges are shown before you accept an offer.

Optional add-ons and post-purchase offers require your acceptance. They are additional one-time purchases.

Unless an offer states otherwise:

• Promotions are subject to the stated conditions and available promotional stock

• Free items have no separate cash redemption value

• Free items cannot be refunded separately for cash

• Discount codes cannot be combined

• New discounts do not apply retrospectively to completed purchases

These conditions do not restrict your rights under Australian Consumer Law.

3. Buy One, Get One Free

When our buy one, get one free offer is available, select both Moochis using the offer selector before adding the pair to your cart.

You can choose Toffee, Cocoa, or one of each, subject to availability.

Please check your selected colours, quantities, and order total before completing payment.

Shipping charges apply unless the offer expressly includes free shipping.

If your confirmed order is missing a qualifying free item or contains an incorrect colour, email buymoochi@gmail.com so we can investigate and correct it.

4. Order Changes & Cancellations

To request a change or cancellation, email buymoochi@gmail.com as soon as possible.

Include:

• Your order number

• The name and email address used at checkout

• The change you would like us to make

We’ll check the order’s fulfilment status and confirm whether your request can be completed. Once packing or dispatch has begun, we may be unable to stop or change the order.

Sending a request does not itself confirm cancellation. We will email you with the outcome.

If we confirm cancellation before fulfilment, we will refund the cancelled items and any shipping charges that no longer apply to your original payment method.

If your order has already shipped, please refer to our Refund & Returns Policy.

These cancellation arrangements do not limit any cancellation or refund rights provided by law.

5. Changes to Order Details

Requested changes may include:

• Shipping address

• Toffee or Cocoa colour selections

• Product selection

• Quantity

• Bundle selection

• Contact details

Changes depend on availability and fulfilment status. If a requested change affects the price or shipping cost, we will explain the difference and obtain your agreement before proceeding.

We generally cannot change the payment method after payment has been completed.

6. Payment Issues

If checkout payment fails, your order may not be completed or accepted. Please check for an order confirmation before trying again.

If you are unsure whether payment went through, or believe you have been charged twice, email buymoochi@gmail.com so we can investigate.

Do not send full card details, card security codes, or banking passwords by email.

7. Refunds & Returns

Our Refund & Returns Policy applies to purchases, including promotional bundles and accepted add-on offers.

For change-of-mind returns:

• Requests must be made within 14 days of delivery

• Items must be unused, unopened, and in their original packaging

• Return shipping is the customer’s responsibility

• Original shipping charges are non-refundable

• For a full refund on a promotional pair, both items must meet the return conditions and be returned

Contact us before making a partial bundle return so we can explain the available options and refund amount.

These conditions do not apply to statutory claims for faulty, damaged, incorrect, or misdescribed products.

Nothing in this policy excludes your rights or remedies under Australian Consumer Law.

8. Promotional Offer Changes

Offers may be limited by:

• A stated promotional period

• Available promotional inventory

• Selected products or variants

• Specific eligibility requirements

We may change or end offers for future purchases in accordance with their advertised conditions. Changes do not remove an offer already included in an accepted order.

If we cannot supply an item included in your order, we will contact you to discuss an appropriate resolution. We will not substitute a different product or colour without your agreement.

9. Future Subscription Options

If Moochi introduces subscriptions in the future, they will require a separate, clearly explained opt-in.

The price, billing frequency, renewal conditions, and cancellation process will be shown before you agree.

An existing one-time purchase will not be converted into a subscription without your express agreement.

10. Contact Us

For help with purchases, order changes, cancellations, or promotional offers, email:

buymoochi@gmail.com

A Quick Note From Moochi

We want ordering from Moochi to feel straightforward. If something about your order does not look right, get in touch and we’ll do our best to help.