Privacy Policy

Last updated: 21 October 2026

This Privacy Policy explains how Moochi (“we”, “us”, “our”) collects, uses, stores, and shares personal information when you visit our website, place an order, contact us, or use our services.

1. Who We Are & How to Contact Us

Brand: Moochi
Business operator: [Insert legal business or sole trader name]
Email: buymoochi@gmail.com

For questions about this policy or how we handle your personal information, email buymoochi@gmail.com.

2. What Information We Collect

We collect personal information reasonably necessary to operate our store, fulfil orders, provide support, and improve your shopping experience.

Identity & Contact Details

This may include:

• Name

• Email address

• Phone number, if provided

• Billing address

• Shipping address

Order & Account Information

This may include:

• Products viewed or purchased

• Selected product colours and variants

• Cart activity

• Order history

• Returns and refund requests

• Account details and shopping preferences

Payment Information

Payments are processed by third-party payment providers. We receive transaction information needed to manage your purchase, such as payment status and transaction references.

We do not store your full credit or debit card details.

Device & Usage Data

We may automatically collect:

• IP address

• Browser and device type

• Operating system

• Pages viewed and website interactions

• Referral information

• Cookie identifiers and similar technical information

Customer Support Communications

If you contact us, we may collect information you provide, including messages, order details, photographs, and delivery information.

Please avoid sending sensitive information that is not needed to resolve your enquiry.

3. Where Your Information Comes From

We may collect personal information:

• Directly from you when you order, create an account, complete a form, subscribe, or contact us

• Automatically through cookies and similar technologies

• From providers that support our store, including payment, delivery, analytics, marketing, and customer support services

You may browse without providing identifying details, although technical information may still be collected. If you do not provide information needed to process an order, we may be unable to complete your purchase or deliver your items.

4. How We Use Your Information

We may use personal information to:

• Process payments and fulfil orders

• Send order confirmations, shipping updates, and tracking information

• Provide customer support

• Manage returns, refunds, and replacements

• Prevent fraud and protect our website

• Remember preferences and improve your shopping experience

• Understand website traffic and customer interactions

• Send marketing communications where you have consented

• Measure advertising performance and support personalised advertising where permitted

• Meet legal, tax, accounting, and regulatory obligations

5. Cookies & Similar Technologies

Our website uses cookies and similar technologies to support:

• Shopping cart and checkout functionality

• Customer preferences

• Website security and fraud prevention

• Analytics and performance measurement

• Advertising measurement and personalised advertising, where permitted

Where enabled, advertising tools such as Meta Pixel and server-side integrations may share browsing, purchase, and identifier information with advertising platforms to measure campaigns and show relevant advertising.

You can manage cookies through your browser settings and any privacy controls available on our website. Disabling some cookies may affect website functionality. Where required by applicable law, we request consent before using non-essential tracking technologies.

Unsubscribing from marketing emails does not automatically disable advertising cookies.

6. Sharing Your Information

We may share personal information where reasonably necessary with:

• Shopify, which hosts our online store

• Payment processors

• Suppliers and fulfilment partners preparing or dispatching orders

• Shipping, delivery, and tracking providers

• Email and SMS marketing services

• Analytics and advertising platforms, including Meta where used

• Customer support providers

• IT, hosting, security, and fraud prevention providers

• Professional advisers

• Government, legal, tax, or regulatory authorities where required or authorised by law

• Parties involved in a proposed sale, merger, restructuring, or transfer of our business, subject to appropriate protections

We do not sell personal information for money. Advertising-related disclosures may nevertheless be treated as “sharing” or a “sale” under certain overseas privacy laws, where those laws apply.

7. International Data Transfers

Some providers and fulfilment partners may store, access, or process personal information outside Australia.

Countries where overseas recipients are likely to be located: [Insert the countries confirmed for your providers and fulfilment partners]

Overseas processing may make information subject to the laws of those countries. We take reasonable steps to protect information disclosed overseas and meet any applicable cross-border privacy obligations.

8. Data Security

We take reasonable administrative, technical, and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, modification, and destruction.

However, no online service or electronic storage system can be guaranteed completely secure.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy and to meet legal obligations.

This may include retaining:

• Transaction records for accounting, tax, and legal purposes

• Support communications to resolve enquiries and disputes

• Account information while an account remains active

• Marketing preferences and limited suppression records to respect unsubscribe requests

When information is no longer required, we take reasonable steps to delete, destroy, or de-identify it, subject to legal requirements.

10. Access, Correction & Other Requests

You can contact us to request access to, or correction of, personal information we hold about you.

Depending on applicable law, you may also be able to:

• Request deletion of certain information

• Withdraw consent where we rely on it

• Object to or restrict certain uses of your information

• Unsubscribe from marketing communications

Email buymoochi@gmail.com to make a request. We may reasonably verify your identity first.

Some information may need to be retained for legal obligations, transaction records, fraud prevention, or disputes. If we cannot fulfil a request, we will explain why, where appropriate.

11. Marketing Communications

With your consent, we may send emails or SMS messages about Moochi products, offers, promotions, and updates.

You can unsubscribe by:

• Clicking the unsubscribe link in a marketing email

• Following the opt-out instructions in a marketing SMS

• Emailing buymoochi@gmail.com

We will action marketing unsubscribe requests within five working days.

We may still send essential service messages, including order confirmations, delivery updates, and responses to your enquiries.

12. Australian Privacy Laws & Complaints

We handle personal information in accordance with privacy laws that apply to our business, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable.

If you have a privacy complaint, email buymoochi@gmail.com with details of your concern. We will investigate and respond within a reasonable time.

If you are dissatisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au, where the matter falls within its jurisdiction.

Nothing in this policy limits rights available under applicable law.

13. Children’s Privacy

Although our products may be purchased for children, our online store and checkout are intended for adults.

We do not knowingly seek personal information directly from children. If you believe a child has provided information to us, contact buymoochi@gmail.com so we can investigate and take appropriate action.

14. Changes to This Policy

We may update this policy to reflect changes to our services, practices, technology, or legal obligations.

The “Last updated” date indicates when the policy was most recently revised. Where required, we will provide additional notice of significant changes.

15. Contact Us

For privacy questions, concerns, complaints, or requests, contact:

Moochi
Email: buymoochi@gmail.com