Shipping Policy

Last updated: 21 October 2026

Thank you for choosing Moochi. This Shipping Policy explains how we process and deliver orders placed through our website.

Order Processing

Orders are typically processed within 1–2 business days after payment is received.

Orders are processed Monday to Friday, excluding public holidays.

During busy periods, including Black Friday and seasonal promotions, processing may take longer. If a significant delay affects your order, we’ll contact you by email.

After placing an order, you’ll receive:

• An order confirmation email after your purchase

• A shipping confirmation email with tracking information once your order has been dispatched

Where We Deliver

We currently ship to customers throughout Australia, subject to delivery availability at checkout.

If your address cannot be selected during checkout, we may not currently deliver to that location.

Delivery Times

Our standard estimated delivery timeframe within Australia is:

3–7 business days after dispatch

Remote and regional locations may take longer.

This timeframe begins after your order has been processed and dispatched, rather than when it is placed. Please allow for both processing and delivery time when ordering for a gift or special occasion.

Delivery timeframes are estimates. If your order is delayed beyond the stated timeframe, contact buymoochi@gmail.com so we can investigate.

Shipping Rate

Standard tracked shipping within Australia is:

A$[insert shipping rate] per order

Shipping charges and your final order total are displayed before you complete checkout.

Our buy one, get one free offer does not include free shipping unless expressly stated in the promotion.

Tracking Your Order

Once your order has been dispatched, we’ll email tracking information to the address provided at checkout.

Tracking may take some time to update after a shipping label is created. If tracking remains unchanged or you need help following your delivery, email buymoochi@gmail.com.

Delivery Delays

Delays may occasionally occur because of:

• Carrier or courier disruptions

• Severe weather

• Public holidays

• High seasonal demand

• Remote delivery locations

• Customs processing, where applicable

• Incorrect or incomplete addresses

We’ll help investigate delivery issues and provide available updates. These circumstances do not remove your rights under Australian Consumer Law.

Shipping Address Accuracy

Please check your shipping address carefully before completing your order.

If you notice an error, contact buymoochi@gmail.com immediately with your order number and the correct address.

We’ll try to update it before dispatch, but changes may not be possible once fulfilment has begun.

If a parcel is returned because you supplied an incorrect or incomplete address, we’ll contact you to discuss reshipment or refund options. We’ll explain any reasonable additional delivery costs before you agree to reshipment.

If the addressing error was ours, we’ll arrange an appropriate resolution without charging you to correct it.

Lost or Missing Parcels

If tracking shows your parcel as delivered but you cannot find it, please:

• Check around your property and usual safe delivery locations

• Ask other members of your household

• Check with neighbours where appropriate

• Review any delivery notes or proof of delivery

If it is still missing, contact buymoochi@gmail.com with your order number.

We’ll investigate with the delivery provider and arrange an appropriate resolution. A delivery scan alone does not prevent us from investigating a missing-parcel claim.

Damaged Parcels

If your Moochi order arrives damaged, stop using any damaged product and contact buymoochi@gmail.com as soon as reasonably possible.

To help us assess the issue, please include:

• Your order number or other proof of purchase

• A brief description of the damage

• Clear photographs of the product, where reasonably available

• Photographs of the outer packaging and shipping label, where relevant

Keep the packaging if available, as it may help the delivery investigation. Missing packaging does not remove your statutory rights.

We’ll assess the issue and provide the appropriate remedy under our Refund & Returns Policy and Australian Consumer Law.

Incorrect or Incomplete Orders

If you receive the wrong product, the wrong colour, or an item is missing—including a free Moochi included in your confirmed offer—email buymoochi@gmail.com.

Include your order number and, where possible, a photograph of the items received. We’ll investigate and arrange to correct the order.

Australian Consumer Rights

Nothing in this Shipping Policy limits your rights or remedies under Australian Consumer Law.

If your order is not supplied, arrives damaged, or otherwise fails to meet applicable consumer guarantees, you may be entitled to a remedy. Our Refund & Returns Policy provides further information.

Contact Us

For help with shipping, tracking, or your order, email:

buymoochi@gmail.com

A Quick Note From Moochi

Every Moochi order matters to us. If something goes wrong during delivery, please get in touch so we can help resolve it quickly and fairly.